Property managers spend a lot of time behind a desk: working out rent payments, marketing properties, and handling paperwork. They may also spend time with tenants, on whom it’s smart to leave a good impression.
A tenant may love the property, but if he or she doesn’t like the manager or landlord, then the tenant is less likely to sign or renew a contract. But being liked isn’t everything.
In the long run, it’s better to have a solid marketing and rental strategy to support your property. You also need sufficient backbone to set strong policies and stick with them, even in the face of an intimidating renter.
